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At Amasia Shop, your satisfaction is our top priority. We strive to provide a seamless shopping experience, and our Return and Refund Policy reflects our commitment to ensuring you feel confident in your purchases. This policy complies with Malaysia's Consumer Protection Act 1999 and the Electronic Trade Transactions Regulations 2024, ensuring goods match their descriptions and providing remedies for defects.
Returns You can request a return within 30 days of receiving your order. To start the process:
- Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
- Ensure all returned items are in their original condition, unused, and in the original packaging.
- Reply to your order confirmation email or use our online returns portal (if available) to specify items.
- Print the prepaid return shipping label (provided for eligible returns) or arrange shipping.
Refunds Once we receive your returned item, our team will inspect it. If approved, your refund will be processed to the original payment method within 7-10 business days. Please note:
- Shipping costs are non-refundable.
- Customers are responsible for return shipping fees unless the return is due to a defective or incorrect item.
- Refunds for international orders may take additional time due to customs processing.
- If a return is lost or damaged in transit, contact us immediately with proof of shipment for investigation and potential resolution.
Defective Products If you receive a defective product, please report it within 14 days of receipt. We will cover return shipping costs and offer a replacement or full refund based on your preference. Under Malaysian law, we must bear re-delivery costs for defective or materially different items, ensuring they match advertised descriptions.
Exchanges For exchanges, we recommend placing a new order for the desired item and returning the original item as per our return process. This ensures you receive the correct product without delay. Exchanges are subject to stock availability; contact us for assistance.
Exclusions Some items may be excluded from our return policy, including personalized or custom-made products. Please review product descriptions carefully before purchasing. Discounted or sale items are eligible for returns unless marked as final sale.
Restocking Fees We do not charge restocking fees for eligible returns.
Contact Us If you have any questions or concerns regarding our Return and Refund Policy, please reach out to our customer service team. We are dedicated to resolving any issues promptly to ensure a positive shopping experience. For disputes, you may also refer to the Ministry of Domestic Trade and Consumer Affairs (KPDN) via their e-Aduan system at https://eaduan.kpdn.gov.my/.